A product bug fixed in a month
- Interview question
- Describe a problem you solved.
- Situation
- our checkout page lost 30% of mobile users
- Task
- I had to find the cause within two weeks
- Action
- I ran session recordings, found a slow payment script, and moved it after page load
- Result
- mobile drop-off fell to 18% within a month
Result Your STAR answer: Q: Describe a problem you solved.
Our checkout page lost 30% of mobile users. I had to find the cause within two weeks. I ran session recordings, found a slow payment script, and moved it after page load. Mobile drop-off fell to 18% within a month.
Words: 40
Speaking time: 17 s
Action share: 37.5%
- Each part is trimmed, capitalised and given a closing full stop, then joined in S-T-A-R order.
- Words: 8 + 9 + 15 + 8 = 40.
- Speaking time = 40 words ÷ 140 words per minute = 17 s.
The Action is only 37.5% of the answer, so the tool flags it as short; a stronger answer spends more words on what you did.